Are benchmarks for losers?
Oct14

Are benchmarks for losers?

In baseball, there is an old adage that “stats are for losers”. This refers to the fact that fans often resort to talking about the stats of their favorite team or players when they are losing. In pro sports, winning is what matters – all else is background noise. Most recently I was discussing effective metrics and the role of benchmarks with a friend when it was then it dawned on me that one could reasonably argue...

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How many KPIs do I need?

It always starts off with a simple request for KPIs or key performance indicators.   The challenge I often see is cutting through the noise and actually getting to the metrics that are truly “key”.  So what makes a KPI?  Here is my list: It is connected to your strategic or tactical goals It is unique (i.e. it is not strongly correlated or a subset of another KPI) It is diverse (think about a balanced...

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Five Meaningless Marketing Metrics

I have a CEO friend who uses the expression the “anxious parade of activity” to describe the way marketing people often present results to him.  I’m sure you have seen this before.  “First we did this tradeshow, then the agency made this pretty brochure, then we ran this ad in Magazine x….”  The entire thread is usually devoid of any connection to the impact these programs have on tangible business...

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